The hotel offers amenities for your comfortable stay and unforgettable experiences
Spotless Perfection
“The room was impeccably clean and well-organized, contributing to a wonderfully relaxing stay.” view full review
Serene Spa
“The spa facilities were excellent; the massage was just the right pressure and left me feeling rejuvenated.” view full review
Luxury Shower
“The shower had excellent pressure and was wonderfully refreshing, making every morning good.” view full review
Cozy Retreat
“The living area was beautifully designed, providing a cozy and inviting atmosphere to unwind.” view full review
General
No smoking on site
No parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Security
Lift
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Children
Cots
Room features
Free Wi-Fi in rooms
Heating
Sitting area
Tea and coffee facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Room decor
Carpeted floor
Show more
Location
New Street,
Birmingham,
United Kingdom,
B2 4RX,
West Midlands
Map view
New Street,
Birmingham,
United Kingdom,
B2 4RX,
West Midlands
City landmarks
Gallery
Gas Hall Exhibition Gallery
610 m
50 - 54 Inge St / 55 - 63 Hurst St
Birmingham Back to Backs
720 m
Church
Birmingham Cathedral
750 m
Museum
Thinktank Birmingham Science Museum
1.1
km
Centenary Sq.
Hall of Memory
710 m
Library
Library of Birmingham
830 m
Warstone Ln./Vyse St. Hockley
Chamberlain Clock
1.3
km
Aquarium
National SEA LIFE Centre Birmingham
1.3
km
Gallery
Ikon Gallery
1.2
km
Mall
Brindley Place
1.2
km
Museum
Coffin Works
860 m
Church
Birmingham Oratory
2.3
km
Stadium
St. Andrew's Stadium
810 m
Event hall
International Convention Centre Birmingham
1.1
km
Museum
Museum of the Jewellery Quarter
1.9
km
Church
Saint Paul's Church
860 m
Monument
Joseph Sturge memorial
1.7
km
Mall
The Mailbox
650 m
Warstone Road/Vyse Street and surrounding areas
Jewellery Quarter
1.6
km
Square
Centenary Square
950 m
Broad St.
Three Wise Men
1.2
km
Nearby
Mall
Bullring & Grand Central
290 m
Art object
Statue of Horatio Nelson
330 m
Church
Saint Martin in the Bull Ring
380 m
5 St. Philips Place
Burnaby Memorial
180 m
New St.
Rotunda
190 m
9 Margaret Street
Birmingham and Midland Institute
280 m
Square
Chamberlain Square
510 m
Colmore Row
Colmore Gate
490 m
Square
Victoria Square
330 m
Restaurants
Grand Central Kitchen Birmingham
160 m
7 Stephenson Street Adjacent to Metro Tram stop opposite New Street Station.
The Windsor
180 m
33 Cannon Street
Crepeaffaire
60 m
Grand Central Stephenson Place Stephenson Place
Buffet Hut
40 m
134D New Street
Mcdonalds Restaurants
100 m
10 Stephenson Place
The Trocadero
150 m
18 Temple Street
Camden Food
120 m
16A Stephenson Place New Street Railway Station
@Pizza
300 m
Unit 33 Grand Central Stephenson Place
Tim Hortons
120 m
112-113 New Street
Costa Coffee
120 m
139 New St Inside The Odeon
Reviews and Ratings
Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
central location
friendly receptionists
poor room quality
lack of customer service
5.8/10
Guest rating
Rooms
5.7
Location
7.8
Service
5.0
Dining
6.1
Guest reviews
5.8/10
based on 10 reviews
2/5
based on 3093 reviews
6.5
6.5/10 based on 927 reviews
#110 of 116 hotels in Birmingham based on Tripadvisor
Ray
United States,
June
2024
6.6/10
My stay at the hotel was a mixed experience. The great location in the city center and friendly receptionists were definite highlights, but the lack of customer service awareness and a somewhat poor room quality left much to be desired.
Rooms
5.0
The room was average with disabled facilities. I had requested a view but was not impressed with what I got.
Service
6.0
The receptionists were friendly, but the lack of attention to customer service was noticeable. A member of the reception staff was quite rude during my check-in.
Location
9.0
The hotel's location is excellent, right in the city center and near the railway station. Very convenient for exploring Birmingham.
Dining
7.0
There were quite a few dining options available to choose from, catering to different tastes. However, the organic section was lacking.
Facilities
6.0
The hotel facilities were adequate, but nothing extraordinary. Not the best in terms of value for money.
central location
poor room quality
Henry
United Kingdom,
May
2024
7.8/10
The hotel is located in the city center near New Street station, offering a convenient spot for exploring with numerous eating options nearby. While the rooms lack sockets in the bathroom, the heating system works well, and a room with a view can be requested. The service experiences vary from helpful gestures like sending a security guard as a messenger to interactions with reception staff lacking customer service skills. Dining provides a decent selection, but vegetarians might find limited options. The hotel offers a clean and comfortable stay with a good overall value for money.
Rooms
8.0
The rooms are cozy with a functioning heating system and the option to request a view.
Service
7.0
The service includes some helpful touches like using a security guard as a messenger, but reception staff may lack customer service skills.
Location
9.0
The central location near New Street station is convenient to access and has plenty of dining options around.
Dining
7.0
The dining experience offers a fair selection, though vegetarians might find the options somewhat limited.
Facilities
8.0
The hotel provides satisfactory facilities for a comfortable stay.
Rachel
United States,
April
2024
6.8/10
I had a love-hate experience at this hotel. The rooms lacked natural light and had limited hangers, but they were spacious and clean. The service was hit-or-miss, with some staff trying hard to accommodate guests but others showing little care. The location was superb, right in the heart of Birmingham, although noisy. The dining options were satisfactory but not included in the price. The facilities were basic but functional, lacking some amenities.
Rooms
7.0
The rooms were dim with no windows or natural light, and the wardrobe had few hangers. However, they were clean and spacious, ideal for those with lots of shopping bags.
Service
6.0
The service was a mixture of efforts to help guests early on but a lack of responsiveness from others. The security guard was helpful, but there were inconsistencies at reception.
Location
8.0
The hotel's location was excellent, right in the center of Birmingham near the bustling New Street Station and shops. However, the noise level was noticeable.
Dining
7.0
The dining experience was decent, offering hot wok dishes at an additional cost. It wasn't included in the room price.
Facilities
6.0
The facilities were basic and lacked some amenities, but they served their purpose adequately.
Andrew
United States,
February
2024
5.6/10
My stay at the hotel was a mixed experience. Despite the cleanliness issues in the rooms where breakfast was served, such as the constant squeal from the toaster, the king-size bed was a nice touch. The service, ranging from housekeeping to the hotel manager, lacked customer care and any interest in providing a pleasant experience, highlighting the need for customer service training. However, the location, close to the city center and right across from the train station, was ideal for getting around. The dining options were limited for vegetarians, but the Hungarian beef stew was a delicious highlight. Overall, the facilities had their merits despite some shortcomings.
Rooms
5.0
The rooms were in poor condition of cleanliness, but the king-size bed was a plus.
Service
5.0
The service lacked proper customer care and friendliness.
Location
8.0
The hotel's location was very convenient, right across from the train station.
Dining
6.0
The dining options were limited for vegetarians, but the Hungarian beef stew was tasty.
Facilities
6.0
The facilities could be improved, but they had some positive aspects.
Lisa
United States,
December
2023
6.2/10
The hotel is located right across the station, making it convenient for travelers. The rooms are equipped with all the essentials and have a new carpet but lack cleanliness. Unfortunately, the service lacks attentiveness and care towards guests, from the housekeepers to the manager. Despite the drawbacks, the hotel's prime location near the shopping center offers an ideal spot for visitors. The dining experience is decent and comes at an affordable price, making it a good value. Plus, the facilities are satisfactory, though there is room for improvement in cleanliness and service.
Rooms
6.0
The rooms are equipped with all the essentials and have a new carpet, but cleanliness is lacking.
Service
5.0
The service at this hotel lacks attentiveness and care towards guests.
Location
8.0
The hotel's prime location near the shopping center offers an ideal spot for visitors.
Dining
7.0
The dining experience is decent and comes at an affordable price, offering good value.
Facilities
6.0
The facilities are satisfactory, though there is room for improvement in cleanliness and service.
Ronald
United Kingdom,
November
2023
5.0/10
The hotel's location in the town center is ideal for serious shoppers and close to the train station. The rooms, though with an ashtray next to the bed, offer an excellent view. However, the service lacks attention to customer needs, and the dining options are limited. On the positive side, the hotel is right in the bustling heart of Birmingham.
Rooms
5.0
The rooms had an excellent view, but the quality was very poor with a filthy window looking onto a rubbish-strewn alley.
Service
5.0
The staff at the reception desk showed complete indifference to customer service needs
Location
9.0
The hotel is centrally located right in the heart of Birmingham, making it convenient for exploring the city.
Dining
5.0
The dining options were limited, and the service did not meet expectations.
Facilities
5.0
The hotel lacks notable facilities.
Frederic
United States,
November
2023
6.0/10
I stayed at this hotel and found it to be in a convenient location within the city center, but it's tucked away down a seedy alleyway. The rooms were basic, just like what you see on the internet, with typical amenities, but unfortunately, they lacked soap and toiletries. The service was lacking, with a staff member who seemed disinterested in customer service and even sent a security guard as a messenger. On the bright side, the dining options catered to various tastes, and the reduced rate made it a good deal. I wish the location was safer and the rooms provided essential toiletries for a more comfortable stay.
Rooms
6.0
The rooms were like what you see online, with basic amenities but no soap or toiletries.
Service
5.0
The service could use improvement, with a staff member who showed little care for customer service.
Location
5.0
The hotel is conveniently located in the city center, but it's down a seedy alleyway, which can be concerning, especially at night.
Dining
8.0
The dining options were diverse and included at a reduced rate, which was a plus.
Facilities
7.0
The facilities were adequate for the price paid.
Diverse dining options
Unsafe location
Matt
United Kingdom,
September
2023
5.0/10
I had a mixed experience at this hotel. The rooms were uncomfortably hot due to the lack of windows and non-adjustable radiators but had a better quilt for a cozy feel. The rusty iron on the smoking floors was not ideal. The service was lacking with difficulties printing off receipts and encountering rude reception staff. However, the location right in the town center was perfect for serious shoppers, although it felt a bit intimidating being in the city center. The dining options were decent with choices for all tastes, but it was disappointing that it wasn't included in my rate.
Rooms
5.0
The rooms were uncomfortably hot without windows and had a rusty iron on smoking floors. The quilts were better.
Service
5.0
I faced challenges with service, including not being able to print receipts and encountering rude staff at reception.
Location
6.0
The hotel is ideally situated for serious shoppers in the town center, although the city center location felt a bit intimidating.
Dining
7.0
The dining options were decent with choices for all tastes, but it was disappointing that it wasn't included in my rate.
Facilities
5.0
The hotel had some basic facilities to meet needs, but nothing exceptional stood out.
central location
uncomfortably hot rooms
John
United Kingdom,
July
2023
5.0/10
I stayed at the hotel, which is right in the center near all of the shops. The location was superb, just a few steps from the new street station. However, the lack of customer service was evident, from the unhelpful housekeepers to the reception staff who didn't care much. On the positive side, the central location was a major plus.
Rooms
5.0
The room I stayed in had no windows and was a bit cramped. The old television was a disappointment.
Service
5.0
The customer service was very poor, with housekeepers who seemed indifferent and unhelpful reception staff.
Location
8.0
The hotel is in the central area, which is convenient for exploring the city and shopping.
Dining
5.0
The dining options were limited, and the breakfast was not included in my rate.
Facilities
5.0
There were very few facilities available, and the value for money was not ideal.
Great location
Poor customer service
Charles
United Kingdom,
June
2023
6.2/10
The hotel is located right in the heart of the city center, making it convenient for exploring the shops and public transport hubs. While the rooms were basic and lacked windows and air conditioning, they were provided at an extra charge with breakfast served in the morning, albeit with a slight disturbance from a noisy toaster.
Rooms
7.0
The rooms had basic facilities, and breakfast was served despite the constant squeal from the toaster.
Service
5.0
The customer service was lacking, with minimal interaction at reception and from the housekeeping staff. It felt like no one really cared about providing a good experience.
Location
9.0
The hotel is right in the center of the city, close to shops, restaurants, and various public transport options.
Dining
5.0
The dining options were not included and lacked variety, but there were a few choices available for different tastes.
Facilities
6.0
The hotel facilities were average, with no standout amenities or services provided.
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