Britannia Hotel Birmingham New Street Station Birmingham, Birmingham

My stay at the hotel was a mixed experience. The great location in the city center and friendly receptionists were definite highlights, but the lack of customer service awareness and a somewhat poor room quality left much to be desired.

The hotel is located in the city center near New Street station, offering a convenient spot for exploring with numerous eating options nearby. While the rooms lack sockets in the bathroom, the heating system works well, and a room with a view can be requested. The service experiences vary from helpful gestures like sending a security guard as a messenger to interactions with reception staff lacking customer service skills. Dining provides a decent selection, but vegetarians might find limited options. The hotel offers a clean and comfortable stay with a good overall value for money.

I had a love-hate experience at this hotel. The rooms lacked natural light and had limited hangers, but they were spacious and clean. The service was hit-or-miss, with some staff trying hard to accommodate guests but others showing little care. The location was superb, right in the heart of Birmingham, although noisy. The dining options were satisfactory but not included in the price. The facilities were basic but functional, lacking some amenities.

My stay at the hotel was a mixed experience. Despite the cleanliness issues in the rooms where breakfast was served, such as the constant squeal from the toaster, the king-size bed was a nice touch. The service, ranging from housekeeping to the hotel manager, lacked customer care and any interest in providing a pleasant experience, highlighting the need for customer service training. However, the location, close to the city center and right across from the train station, was ideal for getting around. The dining options were limited for vegetarians, but the Hungarian beef stew was a delicious highlight. Overall, the facilities had their merits despite some shortcomings.

The hotel is located right across the station, making it convenient for travelers. The rooms are equipped with all the essentials and have a new carpet but lack cleanliness. Unfortunately, the service lacks attentiveness and care towards guests, from the housekeepers to the manager. Despite the drawbacks, the hotel's prime location near the shopping center offers an ideal spot for visitors. The dining experience is decent and comes at an affordable price, making it a good value. Plus, the facilities are satisfactory, though there is room for improvement in cleanliness and service.